Privacy Policy

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Cloud-Cheap.com Privacy Policy

Last updated: 02/10/2026. This policy explains how Cloud-Cheap.com collects, uses, and protects information when you visit the website and use Proxy and VPS services (including residential, datacenter, IPv6, mobile proxies and Vietnam/multi-country VPS).

1) Information We Collect

We may collect the following data groups (depending on how you use the service):

  • Account/Contact Information: email, display name, phone number, support information you send via contact form or support channels.
  • Transaction Information: plan you purchased, duration, payment status, transaction ID, invoice. (Sensitive card/payment information is usually processed by payment provider; we do not proactively store full card data.)
  • Technical Data: IP address, browser/device type, operating system, language, access time, pages viewed, system errors, diagnostic data.
  • Cookie and Similar Technologies: help website operate stably, remember preferences, and support measurement/analytics.
2) How We Use Information

We use data to:

  • Provide and operate Proxy/VPS services, allocate resources, and display plan information.
  • Process payments, issue invoices, transaction reconciliation, and fraud prevention.
  • Technical support, respond to requests, and improve service quality.
  • Security monitoring, detect abuse (spam, attacks, botnet, brute-force…), and protect infrastructure.
  • Improve website: measure performance, analyze usage patterns at aggregate level.
3) Logs and Connection Data

For Proxy/VPS services, to ensure stable operation and limit abuse, we may log some minimum technical logs such as: connection time, source IP, destination IP (as needed), bandwidth, system errors, and operational metrics.

We do not intend to collect sensitive content from your traffic. However, in some cases (e.g., valid legal requests or security incident investigations), we may need to analyze technical data to protect the system and users.

4) Cookie & Tracking Technologies

Website may use cookies to maintain login session, security, and optimize experience. You can manage cookies in browser settings. Disabling cookies may cause some features to not work properly.

5) Sharing Data with Third Parties

We may share data at necessary levels with:

  • Payment Providers to process transactions.
  • Infrastructure Providers (hosting, CDN, email, fraud prevention) to operate services.
  • Analytics Partners to measure website performance at aggregate level.
  • Government Authorities when required by valid legal process.

We do not sell your personal information.

6) Storage, Security and Retention

We apply reasonable security measures (access control, role-based access, monitoring, backups…) to protect data. No system is completely secure; therefore we cannot guarantee 100% risk-free.

Data is retained for the minimum time necessary for service delivery, technical support, legal compliance, and dispute/fraud resolution.

7) Your Rights and Choices

You may (depending on circumstances):

  • Request access, correction, or update of your account information.
  • Request data deletion within permitted scope (some data may need to be retained for legal compliance).
  • Opt-out of non-essential cookies via browser settings.
  • Unsubscribe from marketing emails (if any) using the unsubscribe link in emails.
8) International Data Transfer

Due to the multi-country nature of Proxy/VPS, data may be processed and stored in countries/regions where infrastructure is located or where our partners operate. We will apply reasonable measures to protect data when transferred.

9) Policy Changes & Contact

We may update the Privacy Policy from time to time. New versions will be posted on this page and effective from the posting date.

If you have privacy-related questions, please contact via the :contact_link page.

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